Support Feedback

Collect a quick star rating from members after their thread closes, so you can measure how your team is doing. It uses the same modal + star-rating system as Modmail and the Ticket System (not reactions), and the results show up right in your dashboard. Ratings also flow into your analytics, including per-staff averages.

Features

• A star-rating request (a modal with a ⭐ rating menu) sent to the member when their thread closes.
• Optional custom follow-up questions asked in the same modal.
• Optional anonymous feedback (the member's identity isn't stored).
• Optionally post results to a channel for your team to see.
• Reviews in the dashboard - browse recent ratings and the average right on this page.
• Only ask after threads that lasted a minimum amount of time, so quick or accidental threads don't trigger it.

Setup

1. Open the Support Feedback page in your dashboard.
2. Turn feedback on and configure the options below.

Configuration

Setting	What it does
Enable feedback	Asks members to rate their experience after a thread closes.
Anonymous feedback	When on, the member's identity isn't stored with their rating.
Send results to a channel	Posts submitted feedback to a channel of your choice.
Feedback channel	The channel that receives the results (when the option above is on).
Minimum thread duration	Only ask for feedback on threads that were open at least this long, so trivial threads are skipped.
Custom questions	Add your own follow-up questions to the rating modal (short or paragraph answers, optional/required).

The rate-request and post-submission messages are customizable right on this page.

Seeing your reviews

This page also shows your recent reviews: the average rating and a list of the latest submissions (with any answers), pulled from the last 30 days - the same review view you get for Modmail and the Ticket System.