Forum Support
Turn a public Discord forum channel into a structured support queue - members open threads, AI can auto-answer, and your team claims and resolves them with SLAs, transcripts and analytics.
Starter Guide
Set up Forum Support from scratch - create a forum channel, add it to the bot, set your staff queue, and learn how members and staff use it day to day.
Configuration
Set up Forum Support step by step - forum channels, the staff queue, AI auto-answers, SLAs and reminders, wait-time estimates, messages, topics, feedback, and the log channel and close DM.
Topics
Map your forum's tags to topics in Forum Support - give each tag its own welcome message and mark it as priority so urgent threads jump the queue.
Staff Queue & Claiming
How your team picks up Forum Support threads - the live queue panel, claiming, assign-me and step-away, lock-until-claimed, and AI summaries on claim.
AI Auto-Answer
Let AI answer common Forum Support questions before a human is involved - with "did this help?" buttons that close solved threads and escalate the rest to your team.
Support Feedback
Ask members to rate their Forum Support experience after a thread closes - with custom questions, optional anonymity, and results in your analytics.
Commands & Buttons
How your team works the Forum Support queue - the /forum slash commands and the buttons in the queue panel and in each thread.