Voice Support Commands
All voice support management happens under the /voice slash command. Commands are only visible if voice support is enabled and the server owner holds the ScootKit Membership Early Access perk.
name und dem Typen Typ als name:<Typ>. Optionen, die nicht Pflichtfelder sind, werden als [name:<Typ>] angegeben. Wenn sich die Aktionen eines Befehls zwischen Pflichtfeldern und Nicht-Pflichtfeldern sehr unterscheiden, listen wir sie eventuell separat.Beispiele
/moderate ban user:<Mitglied>: Dieser Befehl (/moderate ban) hat nur eine verpflichtende Option mit dem Namen "user", die nur ein Mitglied akzeptiert./moderate ban victim:<Mitglied> reason:<Text>: Dieser Befehl (/moderate ban) hat eine Option mit dem Namen "victim" als Pflichtangabe, die nur ein Mitglied akzeptiert, und ein weiteres Pflichtfeld mit dem Namen "reason", das jeglichen Text als Wert akzeptiert./moderate ban victim:<Mitglied> reason:<Text> [proof:<Anhang>]: Dieser Befehl (/moderate ban) hat eine Option mit dem Namen "victim" als Pflichtangabe, die nur ein Mitglied akzeptiert, und ein weiteres Pflichtfeld mit dem Namen "reason", das jeglichen Text als Wert akzeptiert. Zusätzlich gibt es eine optionale Option mit dem Namen "proof", die einen Anhang als Wert akzeptiert.
| Command | Description |
|---|---|
/voice queue | Shows the current queue (priority users first, then normal users) in an ephemeral reply. |
/voice next | Pulls the next user from the queue into your current support voice channel. You must be sitting in a support channel (not the queue channel itself). |
/voice end [reason:<Text>] | Ends your active call. Optional free-form reason is saved on the ticket and shown in the user's history. |
/voice note text:<Text> | Adds a private note to your active call. Notes are visible to other staff via /voice history and in the call thread (if enabled). |
/voice history user:<User> | Shows the voice-support history for a user: up to the 10 most recent sessions with state (completed, abandoned, in-progress), duration, the assigned staff member, and the most recent notes per session. |
/voice close user:<User> [reason:<Text>] | Force-closes another staff member's active call with the given user. Useful to recover from a staff member who disconnected without ending their call cleanly. |
/voice blacklist add user:<User> [reason:<Text>] [expires:<ISO date>] | Adds a user to the voice support blocklist. Blocked users cannot queue. Optional reason and expiration date (ISO format, e.g. 2026-06-01). Without an expiration, the block is permanent. |
/voice blacklist remove user:<User> | Removes a user from the voice support blocklist. |
In-channel buttons
In addition to the slash commands, voice support posts buttons into two places:
In the dashboard channel:
| Button | What it does |
|---|---|
| Pull Next User | Same as /voice next - pulls the next queued user into your support channel. Disabled when the queue is empty or voice support is offline. |
| View Queue Details | Shows the current queue ordered by tier, with wait times, in an ephemeral reply. |
In your support channel's built-in text area (posted when you pull a user):
| Button | What it does |
|---|---|
| End Call | Ends the current call. If debrief is enabled, a modal opens next. |
| Add Note | Opens a modal to add a note to the active call. Same as /voice note. |
| View User History | Same as /voice history - shows prior calls and notes for the user you're on a call with. |
The blocklist
Voice support has a dedicated blocklist separate from the main support bot blocklist. Being on the voice blocklist only blocks voice support - the user can still open modmail or ticket-system tickets (unless they're also on the main blocklist).
When a blocked user joins the queue channel, they receive a DM explaining they're blocked (with the configured reason, if any) and are disconnected. Expired blocks are automatically dropped.