Bot Configuration
Configure blocklist, status, branding, and staff commands for your Discord support bot.
Opening hours
Create and manage opening hours the way you like - holidays can also be fetched automatically.
modmail.net Features
View Discord support ticket transcripts in a clean web interface with modmail.net integration.
Forms
Create custom forms and modal dialogs for your Discord support tickets - collect structured information from users before or during a ticket.
Analytics
Track your Discord support performance with detailed analytics, response times, and team activity stats.
Ticket Utilization
Monitor Discord support ticket capacity with a two-level warning system and inform users when your team is near capacity.
Estimated Wait Time
Automatically calculate and display estimated wait times for your Discord support tickets.
Global Placeholders
Use global placeholders to display bot identity, server info, timestamps, opening hours, and live ticket metrics in any customizable message or channel name.
Escalation
Escalate tickets to higher support levels or request assistance from other team members - available in both Modmail and the Ticket System.