Voice Support
Offer live voice support on Discord - users queue by joining a voice channel, staff pull them into private support channels one at a time.
Configuration
Configure the Discord voice support feature - state mode, queue and support channels, waiting music, priority roles, thread mode, debrief, feedback, and customizable messages.
Commands
Discord /voice slash command reference - pull the next user, end a call, add notes, view history, force-close, and manage the voice support blocklist.
AI Audio Generation
Generate voice-support waiting music and text-to-speech announcements directly from the SCNX dashboard using AI - pay with AI Coins, preview before adding, and drop the result straight into your playlist.