About Modmail
Everything you need to know about the SCNX Support-Bot Modmail system.
Starter Guide
Complete starter guide for your Discord Modmail system - learn how to create, claim, respond to, and close tickets with your team.
Configuration
Configure your Discord Modmail system - ticket categories, closing options, close reasons, archiving, reminders, hold, and advanced messaging.
Ticket Topics
Categorize Modmail tickets with topics, route them to specific teams, require forms, and customize messages per topic.
Ticket Claiming
Assign Modmail tickets to team members, auto-assign on first response, and control visibility of claimed tickets.
Support Feedback
Collect star ratings and custom feedback from users after Modmail tickets are closed - with optional anonymization.