AI FAQ
Let an AI answer common questions from a staff-authored FAQ - in channels and before tickets are opened.
Setup
Enable AI FAQ for your Discord server, write your first FAQ entries, and decide where the AI answers.
FAQ Entries
Write the FAQ entries the AI uses to answer member questions. Covers entry structure, the indexing cost, and the active-entry quota.
Channel Auto-Answer
Let the AI reply to member questions directly in selected channels, drawing answers from your FAQ.
Pre-Ticket Gatekeeper
Have the AI try to answer a question before a Modmail or Ticket System ticket is opened, deflecting easy questions and reducing staff workload.
Messages & Templates
Customize every message the AI FAQ feature sends, including the loading reply, the answer template, the gatekeeper modal, and out-of-credits messages.
Credits & Pricing
How AI FAQ credits work - monthly grants, per-answer costs, indexing costs, top-ups, and out-of-credits behavior.
Insights
Review where the AI escalates instead of answering - the AI FAQ insights page helps you find gaps in your knowledge base.
Enterprise & Docs Sync
Custom AI FAQ quotas, volume pricing, and the Docs Sync add-on for scheduled ingestion from external sources.