Forum Topics

Topics let you turn your forum channel's tags into smart behaviors. A single forum channel can then handle different kinds of requests appropriately - for example a "Billing" tag that gets its own welcome and jumps the queue, while a "General" tag behaves normally.

Features

• Give each forum tag its own welcome message.
• Mark a tag as priority so threads with that tag are handled first.
• Run several request types through one forum channel without extra setup.

Setup

1. Add the tags you want in Discord, on the forum channel itself (Edit Channel → Tags).
2. Open the Topics page in your dashboard (you can also reach it from each channel on the Forum Channels page).
3. Map a tag to a topic and configure it.

Configuration

For each topic you can set:

Setting	What it does
Tag	The forum tag this topic applies to. Threads opened with this tag use the topic's settings.
Welcome message	A custom welcome posted (and pinned) when a thread opens with this tag, instead of the channel's default welcome.
Priority	When on, threads with this tag are sorted ahead of everyone else in the staff queue.

Two ways to set priority

Marking a topic as priority is the simplest way to prioritize a whole category. If you'd rather prioritize threads by who opened them (for example a "Customer" role), use the per-channel Priority settings instead - both feed the same queue.