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Frequently asked questions

Frequently asked questions about user-features & billing on SCNX.

Billing related​

warning

These answers apply to customers inside the European Union. Outside the European Union, we partner with other companies, who will be the Merchant of Record for your purchase. Please contact them if you have any questions regarding your purchase.

How do I manage my subscription?​

To manage your subscription, visit your payment page on your dashboard. There, you'll be able to review and cancel any running subscriptions.

If you subscribed on Discord, you'll need to manage your subscription in your Discord account settings. We can't help with billing issues, if you subscribed on Discord.

I am VAT exempt​

Please contact our [email protected] to verify your account.

How do I set my billing address?​

To set your billing address, please visit the payment page on your dashboard. There, you'll find the invoice data section. You can enter your invoice details there. Your details wil only be used for new invoices. Please note: Depending on your entries, we might ask you to verify the details (as required by law in certain scenarios). If we find that you have abuse this (e.g. entered invalid addresses), we may disable this feature for your account (or take other actions, if necessary).

Why can't I pay with SEPA Direct Debit?​

Right now, we only offer SEPA Direct Debits to customers who have had a long positive payment history with us. If you are unable to access SEPA Direct Debit payments, you are ineligible for now.

How do I pay on SCNX with a standing bank order (/ reoccurring bank transfer)?​

  1. First, enable the subscription on SCNX. To do so, open the pricing page of your server and open the upgrade window. Next, select your payment interval and plan. When asked for a payment method, please select "Reoccurring Bank-Transfer". You'll be shown unique payment instructions and a unique IBAN.
  2. Next, set up the reoccurring wire transfer at your bank:
  3. Make sure all details match the details shown in your dashboard and confirm your reoccurring wire transfer with your bank.
  4. Enjoy your SCNX Subscription 🚀

How does SCNX know that I wired a bill?​

When paying with wire transfer, you'll be assigned a custom IBAN on a virtual bank account. Every payment that arrives at that account will be credited towards your bills - the transaction reference is not required (but recommended for one-time purchases), as we can easily assign a payment to your account based on the IBAN the money was received on.

Wired too much money on accident? Don't worry: Your money will be automatically used for future payments.

My card was declined, but all my data is valid​

Here are a few possible reasons why this is happening:

  • Your card was issued in Russia / by a Russian bank
  • Your card was issued in a nation affected by international sanctions / by a bank in such nation
  • Your card has been involved in fraud previously
  • The data your entered is invalid
  • Our payment provider deemed your transaction as high-risk and has denied it
  • Your card has been reported as stolen
  • You card could not be verified using 3DS

Please contact our staff if you think none of these reasons apply.

Other questions​

Required scopes for Discord​

To use SCNX, you'll need to authorize certain access to your Discord account. Our access is strictly limited, but we understand that you might be worried about sharing personal data with a third party. Here's an explanation about why we require which scope.

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We're registered in the European Union - we comply with laws like the General Data Processing Regulation (one of the most strict data protection laws). You can always request deletion of stored data, and we respect your privacy because we believe privacy is a human right. You can find our privacy policy here.

ScopeExplanation
Access your username, avatar, and bannerWe require this information to identify you and to run the dashboard - we'll (for example) show your profile-picture in the dashboard.
Access to E-Mail-AddressThis is required to send you invoices & legal information (like policy changes). We are not a certain big bot with a blue profile picture and will never send you marketing E-Mails.
Know what servers you're inIn the dashboard we display all servers you have access to. For this to work, we need to know what servers you are currently in.