Main configuration

Configure the basic look and behavior of your modmail.

Configuration option	Description
Category for new ticket	New Modmail tickets will be created in this category, unless a ticket is being opened in a Ticket Topics that has an overwriting configured. New tickets will automatically sync permissions to this category - this means that everyone who has access to the category will see new tickets.
Log-Channel	The Modmail will send ticket-logs and -transcript and important messages into this channel.
Ticket Welcome Message	This message will be sent to users when they open a new ticket, unless a ticket is being opened in a Ticket Topics that has an overwriting configured.
Ticket Close Message	This message will be sent to users when their ticket has been closed. If you have configured Support Feedback, the feedback message will be sent in addition to this message.
New Thread Ping	Configure who will be pinged when a new ticket gets created. You can choose Discord's @everyone or @here pings which will ping everyone who has access to the ticket channels. Alternatively, you can set custom roles that get pinged or disable pings all together.
Allow staff members to edit each others messages	If enabled, staff members will be able to edit messages from other staff members using the /editor /delete slash commands.